Community Manager

Pepperlane is on a mission to create a better world for mothers by empowering them to embrace their skills and passions, turn those into small businesses, and do it all on a schedule they decide. We're helping women break the outdated rule that says mothers can't do what they love AND have time for their families, or that flexible employment is limited to only a few skill sets.

The Community Manager Role

The Community Manager role is instrumental to our platform’s success- as you'll be looking for new and innovative ways to engage our members, which include a wide variety of personalities and experience levels, to make their business journey more enjoyable. You’ll work to inspire, motivate, sprinkle in your own business experience, and most importantly, encourage member to member connections. Your help in encouraging and matchmaking member to member relationships is invaluable as a source of authentic feedback and support, a referral source for future clients, and also helps them feel more connected to a mother of a movement bigger than themselves.

In this role, you will:

  • Be responsible for the overall health of the online member community, including facilitating meaningful engagement, advocating for the community and its members, as well as promoting, encouraging, and rewarding members who make their contributions greater than their asks.
  • Bring a fresh, creative aesthetic and tone of voice to our community while ensuring all content remains on-brand
  • Monitor, measure, and report on Community metrics.
  • Gather, summarize, and share feedback to help inform and improve product and marketing strategies.
  • Build relationships with influential and top performing members to maintain a healthy network of internal advocates.
  • Define content and programming needed to maintain a highly engaged community.
  • Own the community aspect of our Pathway trainings, including providing feedback and suggestions to Leadership on where the programming has opportunity to continuously improve.
  • Identify important trends and collaborate with Customer Success and Marketing to create content to nurture our customers and drive people back to the Customer Community.

You have:

  • Extremely strong written communication skills, including developing content that prompts engagement
  • An ability to connect and influence – you will be effective in part due to your strength in connecting with a wide range of personalities.
  • A passion for online community best practices, including researching and being plugged into what other companies have done to grow and engage their communities
  • An ability to take initiative and move projects forward with limited information

Bonus points if:

  • You have experience working with small business owners/entrepreneurs
  • You’re comfortable doing a little bit of everything.
  • Your friends describe you as tenacious, agile, fun, and adaptable.

How to apply

Feel like you you’re a strong fit? Let’s get to know each other better:

  • We'd love to read examples where you've used and incorporated some of the above in your previous work experiences. Could you share some examples with us?
  • We’d enjoy hearing why building a platform of provides a better world for moms is important to you. Why will our mission help you shine in your role?
  • Anything else that you feel conveys why you’re the person we’ve been looking for!

Sound exciting? Pepperlane is looking to fill this role ASAP. Please send the materials listed above to hello@pepperlane.co

Course Writer (Contract)

Pepperlane is on a mission to create a better world for mothers by empowering them to embrace their skills and passions, turn those into small businesses, and do it all on a schedule they decide. We're helping women break the outdated rule that says mothers can't do what they love AND have time for their families, or that flexible employment is limited to only a few skill sets.

About the Course Writer role:

As a Course Writer for Pepperlane, you’ll craft bite-sized lessons to help Pepperlane moms move their businesses forward.

For each lesson you create, we’ll provide you with an outline of the topic and key points to address, and you’ll create:

  1. A 2-3 minute video script
  2. A short written summary of the key points and daily assignment
  3. Any screenshots or examples required to illustrate the points in the lesson
  4. A short email introduction to each lesson

Skills you'll need to be successful:

  • Excellent writing, editing and critical thinking skills
  • Excellent attention to detail
  • Ability to learn from feedback and adapt to CEO’s style and voice
  • Quick turnaround time
  • Comfortable with basic web technology (working with images and links)

Compensation

  • This is a contractor role with a flat fee of $100/lesson.

How to apply

We're excited to meet you and see examples of your work! Please email us at hello@pepperlane.co to let us know why you'd be a great fit for this role and include 2-3 samples of your writing.